1. Nature of digital design services
Design work involves dedicated creative time, research and execution from the moment a project is confirmed. Once design effort has been invested, that time cannot be recovered.
2. Advance payments
Advance payments confirm a project slot, reserve creative capacity and start production. Advances are non-refundable once work has been planned, scheduled or initiated.
3. Work-started condition
Once first drafts, concepts or planning documents have been shared, the engagement is treated as in progress and refunds for the started phase are not available.
4. Non-refundable cases
Refunds are not available for: completed deliverables, approved files, projects cancelled after first delivery, change of mind after work has started, monthly plan cycles already in progress, and one-time creatives delivered within the express timeframe.
5. Partial refund cases
Where work was scheduled but not yet started, or where Visuora is unable to deliver due to internal reasons, a partial refund proportional to the un-started scope may be offered at our discretion.
6. Cancellation before work starts
If you cancel in writing before any planning or design work begins, the advance (less any non-recoverable transaction or gateway fees) may be refunded.
7. Monthly plan refunds
Monthly plan fees are billed in advance for the upcoming cycle and are non-refundable once the cycle has started. You may cancel renewal for any future cycle by giving written notice before the next billing date.
8. Online payment processing & provider fees
All payments are processed securely online through our payment provider (Lovable Payments / Stripe). Visuora does not store card or payment credentials. Where a refund is approved, payment-processor fees, gateway charges, and applicable taxes may be non-refundable as per the provider's terms. We do not promise instant refunds.
9. How to request a refund
Email billing@visuora.in from your registered contact with your invoice number, the online payment reference, and the reason. Refunds are reviewed based on the stage of the service. Approved refunds are processed back through the original online payment method (where supported by the provider) within 7–14 working days after approval.